An initial meeting is organised between the customer and account manager. This is to gain an in-depth understanding of the company's telecommunication infrastructure and requirements.
This enables DV02 to provide a list of tailored recommendations for improvements, operational efficiencies and possibly cost and labour savings.
Once the recommendations are agreed by both parties, DV02 will devise a project plan to ensure implementations are carried out smoothly and with minimal disruption.
Critical to the Working in Partnership Programme is the DV02 review process.
Regular meetings to review the services and solutions under management, allow DV02 to maximise their use, and by working closely, it enables DV02 to look at options that may be beneficial to the business.
DV02 is committed to providing a quality service at all times through their Account Managers and Back Office Personnel.
With a 24/7 helpdesk for fault reporting and call handling, it ensures a quick resolution to any problems and service issues.
The business structure is supported through an intranet based business processor which means that it maintains a quality and consistent approach in all dealings.
